Shipping Policy
Shipping Policy
Thank you for choosing Vellara.co. Below is our official shipping policy to guide you through the delivery process and ensure a smooth experience.
Processing Times
Orders typically take 2–4 business days to process before they are shipped.
During peak seasons or high-volume periods, processing may take slightly longer, but our team works diligently to ship your order as quickly as possible.
Standard Shipping
Our standard domestic shipping delivers within 7–14 business days after the processing period.
Shipping times may vary depending on your location, carrier delays, customs clearance, or unforeseen circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking information.
Please allow 1-2 day after fulfillment for your tracking number to activate and begin showing updates.
Shipping Destinations
We proudly ship worldwide.
Please ensure your shipping address is accurate and complete to avoid delays or misdelivery.
Shipping Costs
We offer FREE shipping on all orders — no minimum purchase required.
Final costs (if any) will be shown at checkout before you complete your order.
International Shipping
International orders may be subject to customs duties, taxes, or import fees upon arrival.
These charges are determined by your local customs office and are the responsibility of the customer.
Delivery times for international shipments may vary due to customs processing.
Order Modifications
Customers may request changes or cancellations within 12 hours of placing an order.
Once your order has been processed or shipped, modifications may no longer be possible.
For assistance, please reach out to us at contact.vellara@gmail.com.
Lost or Damaged Items
If your order arrives damaged or appears to be lost in transit, please contact us at contact.vellara@gmail.com.
We require photo evidence of the damaged item to issue a refund or replacement.
Our team will work with you quickly to resolve any issues.
If you have additional questions or need further support, please contact our team at contact.vellara@gmail.com.
Thank you for being a valued customer of Vellara.co. We appreciate your trust in our brand.